answering phone calls

Good morning / afternoon. Thank you for calling Ascent. This is Angeli from Research. How may I help you?

It’s a Friday and most of the people in the office are absent, unavailable or inaccessible. I was relegated to answering the phone for the day. I told myself, “Hmm, I’ll make this fun.” Business etiquette books always say that in making a good phone impression, there are two things to keep in mind: smile and enunciate. So that’s what I did. I smiled my way through the calls and gave my voice all the oomph it needs.